- For questions about your tickets, visit Ticketmaster.
- All sales are FINAL – no refunds and no exchanges.
- Only tickets purchased through Ticketmaster are valid.
- If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
- Each concert attendee must have their ticket on their phone. We will not accept multiple tickets on a phone. If you purchase tickets for someone else, please transfer the ticket to the guest. Visit this Ticketmaster's FAQ page for information on how to transfer your tickets.
Ticket Policy
Other articles in this section
- When are the concerts and who is playing?
- Can I attend the concerts with my FIFA Fan Festival Ticket?
- Where can I buy tickets?
- Age and Kids Policy for concerts? Do children need a concert ticket?
- I have a question about my concert tickets, does Ticketmaster have an FAQ page?
- Help - I never received my ticket
- Can I still print out my tickets at home?
- Can I still enter my event with a screenshot of my ticket?
- I have a minor attending the festival and I can’t set up a Ticketmaster account for them to transfer the ticket to them. How can they use their ticket?