Your tickets are transferable before you enter the event.
To transfer your ticket, please follow these steps:
- Locate your order on the confirmation email that was sent to you from Vivenu. The email was delivered to you from delivery@emails.vivenu.com.
- Click view order
- Click Transfer Tickets
- Select the tickets on your order that you would like to transfer and click Proceed
- Enter the email address of the recipient of your transfer, Click Submit
- The recipient will receive an email from delivery@emails.vivenu.com where they MUST accept the transfer to receive the ticket
Please note - If the recipient doesn’t accept the transfer via email, they will not be able to use the ticket.
To cancel a transfer, please follow these steps:
- Locate your order on the confirmation email that was sent to you from Vivenu. The email was delivered to you from delivery@emails.vivenu.com.
- Click view order
- Click Transfer Tickets
- Click Cancel Transfer next to the ticket transfer you need to cancel